Patent attributes
A customer initiated mobile service diagnostics system is provided. The system comprises a database containing diagnostic data, a computer system, and an application, that when executed on the computer system, receives a message from a portable electronic device enrolling for diagnostic services. The system also sends a message to activate diagnostics software on the portable electronic device and receives notification of at least one service problem experienced by the portable electronic device. The system also analyzes data stored by at least one of the portable electronic device and the database to identify the root cause of the at least one service problem. The system also sends information to the portable electronic device providing resolution of the root cause of the at least one service problem.
