Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Adam Spence0
Michael Steinmann0
Adam Cowls0
Michael Dunbar0
Date of Patent
March 4, 2014
0Patent Application Number
134240930
Date Filed
March 19, 2012
0Patent Citations Received
Patent Primary Examiner
Patent abstract
On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.
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