A method for determining the performance of a caregiver in a monitoring system for monitoring a user in a user living area the monitoring system including a remote monitoring site, including monitoring the user living area to detect an occurrence of an event to provide a detected event, providing event information representative of the detected event and determining a response of the caregiver to the detected event to provide caregiver response information. The event information and the caregiver response information are transmitted to the remote monitoring site.