US Patent 8712370 Performance metrics processing for anticipating unavailability

A system and method for processing performance metrics of wireless devices are described. Usage data of wireless devices is obtained and processed. Based on the processed usage data, a data model associating a set of defined wireless device user activities to wireless performance metrics is created. Data obtained from the wireless devices is compared to the data model created. Based on the comparison, the data model is then maintained or updated, and a result based on the comparison is generated and transmitted.