US Patent 8715179 Call center quality management tool
Patent 8715179 was granted and assigned to BANK OF AMERICA CORPORATION on May, 2014 by the United States Patent and Trademark Office.
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Systems and methods for call center quality management are provided. A sensor may monitor a response of a dialogue participant. A reference index may correlate the response to a known condition. A processor device may detect the known condition or a threshold number of known conditions. The processor may relate the known condition to feedback. A feedback mechanism may provide the feedback to the participant. The feedback may be provided based on the known condition. The feedback may be configured to improve call center quality. The feedback may be transmitted during a call. The feedback may be based on the threshold number.
US Patent 08715179 Call center quality management tool US Patent 8715179 Call center quality management tool
US Patent 08715179 Call center quality management tool
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