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US Patent 8761380 Adaptive estimated wait time predictor

Patent 8761380 was granted and assigned to Avaya on June, 2014 by the United States Patent and Trademark Office.

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Current Assignee

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Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

Andrew D. Flockhart0

Robert C. Steiner0

William H. Jolicoeur0

Joylee Kohler0

Date of Patent

June 24, 2014

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Patent Application Number

134075360

Date Filed

February 28, 2012

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Patent Citations Received

US Patent 12120271 Matching using agent/caller sensitivity to performance

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US Patent 11954523 Techniques for behavioral pairing in a task assignment system with an external pairing system

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US Patent 11972376 Techniques for workforce management in a task assignment system

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US Patent 11991314 Calculating an estimated wait time at a contact center

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US Patent 12008494 Techniques for behavioral pairing in a multistage task assignment system

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US Patent 12022029 Techniques for data matching in a contact center system

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US Patent 12075003 Techniques for decisioning behavioral pairing in a task assignment system

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US Patent 12120268 Techniques for benchmarking performance in a contact center system

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