Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Robert C. Steiner0
Date of Patent
February 24, 2015
0Patent Application Number
124695230
Date Filed
May 20, 2009
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A grid-based contact center and method of managing tasks within such a contact center is provided. Nodes within the contact center are adapted to perform multiple tasks associated with the contact center, including the management of task assignment within the contact center. Accordingly, a truly distributed contact center is provided whereby the building blocks of the contact center include the use of nodes with a conference call SRTP based Operations, Administration, and Management system.
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