US Patent 9009256 Extraction and classification of user generated content

Disclosed are various embodiments for a content handler that automatically detects actionable user generated content. The content handler retrieves a text block from a network site and processes the text block for generating a score, wherein the score is a value between a predefined range of values. The content handler may also determine that a content of the text block expresses an actionable user concern when the score exceeds a threshold value, wherein the actionable user concern is capable of being addressed by a customer service agent. Moreover, the content handler may store, in a memory accessible to a representation of the text block in a queue when the text block has the content that expresses the actionable user concern and grant access to the queue for generating a message for a user associated with the text block.