Patent attributes
The present method and system provides a virtual queuing technique including the method and system providing for receiving a communication request from a user for telephonic communication with a communication agent, wherein the communication request includes user information. The method and system includes receiving a call back request from the user to avoid the on-hold wait time and based on the call back request, placing the communication request and the user information associated therewith into a queuing system. The method and system thereby meters the communication request in the queuing system for a metered wait time based at least on a queuing factor relating to at least one of: the on-hold wait time and the user information and after expiration of the metered wait time, bridges a communication connection with the user and the communication agent based on the communication request.
