Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Date of Patent
July 14, 2015
Patent Application Number
14049008
Date Filed
October 8, 2013
Patent Citations Received
Patent Primary Examiner
Patent abstract
The methods, apparatus, and systems described herein facilitate optimizing routing decisions. The methods include retrieving and/or predicting a profile of a current customer and future customers, determining which agents are currently available and which agents are expected to be available, and providing a routing recommendation based on the profile retrieval or prediction for the current customer and the future customers, and the currently available agents' and expected available agents' proficiency at handling customers with the retrieved and/or predicted profiles.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.
