Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
July 28, 2015
0Patent Application Number
139735190
Date Filed
August 22, 2013
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A pacing system and method for determining information related to a state of a call queue of an automatic call distributor (ACD). The information is based on a number of calls in the ACD queue waiting to be connected to a live agent. The pacing system and method controls a number of outbound calls being made by the IVR based system to a number of end users based on the information related to the ACD queue state.
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