A procurement system may include a first interface configured to receive a query from a user, a command module configured to parameterize the query, an intelligent search and match engine configured to compare the parameterized query with stored queries in a historical knowledge base and, in the event the parameterized query does not match a stored query within the historical knowledge base, search for a match in a plurality of knowledge models, and a response solution engine configured to receive a system response ID from the intelligent search and match engine, the response solution engine being configured to initiate a system action by interacting with sub-system and related databases to generate a system response.