Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
September 15, 2015
Patent Application Number
14141424
Date Filed
December 27, 2013
Patent Citations Received
Patent Primary Examiner
Patent abstract
A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.
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