Patent attributes
An improved technique involves generating KBA questions from facts obtained from a personal information management (PIM) server under the control of an organization. Along these lines, such an organization acquires facts from documents such as emails, meeting notices, presentations, and spreadsheets that are stored on a PIM server such as a Microsoft® Exchange server or IBM Lotus® Domino server. A KBA server then generates KBA questions from the acquired facts and stores the KBA questions on a question server. In some arrangements, the KBA server filters out KBA questions based on the nature of the facts from which the KBA questions were derived. The remaining KBA questions are ranked based on historical question data; the KBA server provides the most highly ranked KBA questions to a user claiming to be a member of the organization.
