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US Patent 9160852 Real-time call center call monitoring and analysis
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Patent
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Date Filed
November 12, 2013
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Date of Patent
October 13, 2015
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Patent Application Number
14077990
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Patent Citations Received
US Patent 12132865 Voice and speech recognition for call center feedback and quality assurance
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US Patent 11943392 System and method for providing personalized customer experience in interactive communications
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US Patent 11989514 Identifying high effort statements for call center summaries
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US Patent 12088761 Voice and speech recognition for call center feedback and quality assurance
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US Patent 11706338 Voice and speech recognition for call center feedback and quality assurance
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Patent Jurisdiction
United States Patent and Trademark Office
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Patent Number
9160852
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Patent Primary Examiner
Nafiz E Hoque
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