US Patent 9172805 Edge injected speech in call centers
Patent 9172805 was granted and assigned to USAA on October, 2015 by the United States Patent and Trademark Office.
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Patent abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.
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US Patent 09172805 Edge injected speech in call centers US Patent 9172805 Edge injected speech in call centers
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Patent Number
09172805
Patent Number
9172805
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US Patent 09172805 Edge injected speech in call centers
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Is a
Patent applicant
Current assignee
Patent jurisdiction
Patent number
09172805
Date of patent
October 27, 2015
Patent application number
14558893
Date Filed
December 3, 2014
Patent primary examiner
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