Patent attributes
Aspects of the disclosure provide replacement and/or augmentation of automated audio menus of automated communication platforms with interactive digital menus. A digital menu of options associated with an automated communication platform may be provided in response to a call from a communication device to the automated communication platform having an automated audio menu for interaction with such a platform. The digital menu can include options that correspond to options in the automated audio menu, and can be displayed at the communication device via interactive buttons or other actionable indicia. The digital menu also can include options representing shortcuts for specific responses to the automated communication platform and/or options for responses customized to the communication device and the automated communication platform. Shortcuts and/or customized options can be displayed at the communication device with indicia distinctive from other options corresponding to the automated audio menu.
