Patent attributes
Various technologies described herein pertain to evaluating service provider compliance with terms of a performance service level agreement (SLA) for a tenant in a multi-tenant database system. The terms of the performance SLA can set a performance criterion as though a level of a resource of hardware of the multi-tenant database system is dedicated to the tenant. An actual performance metric of the resource can be tracked for a workload of the tenant. Further, a baseline performance metric of the resource can be determined for the workload of the tenant. The baseline performance metric can be based on a simulation as though the level of the resource as set in the performance SLA is dedicated to the workload of the tenant. Moreover, the actual performance metric can be compared with the baseline performance metric to evaluate compliance with the performance SLA.
