US Patent 9363378 Processing stored voice messages to identify non-semantic message characteristics

Various methods, systems, and computer-program products are provided for indicating a message characteristic indicator (“MCI”) in conjunction with a stored voice message. In various applications where voice messages may be received, a speech analytics system processes the voice message to ascertain a non-semantic speech-related characterization of the message. An indication of a corresponding MCI, such as an emoticon, is associated with the stored message, which can be used to display the corresponding MCI on a user interface. In one embodiment, the stored voice message is a voice mail message received in conjunction with a call to a wireless user. A voice mail storage system utilizes a speech analytics system to process the voice data and ascertain the non-semantic speech-related characterization of the message and a message is sent to the subscriber's mobile phone indicating the appropriate MCI to display in conjunction with the meta-data of the voice mail message.