Patent 9449278 was granted and assigned to Apple (company) on September, 2016 by the United States Patent and Trademark Office.
Troubleshooting a technical problem on a user device using a network-based remediation platform. Receiving problem statements relating to technical problems associated with a user device, activating a domain of cases, assigning a score for the cases based on a scoring algorithm, and determining one or more remediation actions to suggest based on the score.