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US Patent 9571645 Systems and methods for providing a virtual assistant

Patent 9571645 was granted and assigned to Nuance Communications on February, 2017 by the United States Patent and Trademark Office.

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Patent abstract

A method for conducting a call between a caller and an interactive voice response (IVR) system, the caller using a device to conduct the call, the device configured to execute a virtual assistant, the method comprising using the virtual assistant to conduct the call at least in part by influencing the style of information provided to the caller during the call and/or the content of information passed between the device and the IVR system during the call.

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