Patent attributes
The present disclosure relates to systems and methods for providing secure support to virtual appliances delivered to customer sites without passwords or enabled ports for service. A virtual appliance may be established on a first device. The virtual appliance may comprise a self-contained virtual machine with a pre-installed operating system and may be established with no root password enabled and a remote access port disabled. An administration tool may receive from a requestor a request to enable maintenance for the virtual appliance. The administration tool may generate, responsive to the request, a random password. The administration tool may enable, responsive to the request, the remote access port. The virtual appliance may wait for a connection to the remote access port for a predetermined period of time. The administration tool may transmit the random password to a service of a second device remote to the first device.
