Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Ali Haznedaro{hacek over (g)}lu0
Mustafa Levent Arslan0
Date of Patent
June 6, 2017
Patent Application Number
14759201
Date Filed
January 3, 2013
Patent Citations Received
Patent Primary Examiner
Patent abstract
The present invention relates to implementing new ways of automatically and robustly evaluating agent performance, customer satisfaction, campaign and competitor analysis in a call-center and it is comprising; analysis consumer server, call pre-processing module, speech-to-text module, emotion recognition module, gender identification module and fraud detection module.
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