Patent attributes
According to one or more aspects of the present disclosure operations related to performing captioning may include receiving, from a first user device, first audio data. The operations may further include directing the first audio data to a remotely located call-assistant device and receiving, from the call-assistant device, second audio data that is related to the first audio data and that is derived from speech of a call assistant. The operations may also include accessing, with a captioning software application, voice profile data of the call assistant and generating caption data that includes a transcription of the second audio data. The operations may also include generating, based on the transcription, screen data related to the captioning software application, in which the screen data includes the transcription. In addition, the operations may include directing the screen data to the call-assistant device and directing the caption data to the first user device.
