Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Tomas Gorny0
Date of Patent
July 18, 2017
0Patent Application Number
144856260
Date Filed
September 12, 2014
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.
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