Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Date of Patent
August 22, 2017
Patent Application Number
14135340
Date Filed
December 19, 2013
Patent Citations Received
Patent Primary Examiner
Patent abstract
Technology for connecting a customer with a customer service agent is provided. In one example, a method may include receiving an initial request from a customer to connect with customer service. A connection may be created between the customer and a customer service agent for the customer service. Customer information for the customer may be linked with agent information for the customer service agent for a predetermined period of time. When a subsequent request to connect the customer with the customer service is received within the predetermined period of time, the customer may be connected with the customer service agent using the linking of the customer information with the agent information.
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