Patent attributes
A crisis-related information hub manages the exchange of crisis-related information among multiple individual users and organizations. A safety communications service (SCS) manages information flow between users and organizations without compromising the security of the private networks of organizations protected by firewalls. The SCS manages relationship data for controlling what information is received by particular users and organizations, providing subscription services including relationship generation services based on configurable business rules. User-initiated communications are routed to multiple organizations and/or other users based on configurable business rules using user and organization attributes. Organization-initiated communications are routed to individual users or organizations based on configurable business rules using user and organization attributes. The system automatically generates follow-up communications related to the acknowledgement of receipt of communications or prompts users for additional information if an expected communication was not received in a timely manner or is not fully responsive to prior communications.
