Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Gaurav Kumar0
Alan Gatto0
Brett Dale0
Dean Cottle0
Poras Bharucha0
Sergey Aleksin0
Shivakumar Gurusiddappa0
Greg Hollis0
...
Date of Patent
December 19, 2017
0Patent Application Number
142097900
Date Filed
March 13, 2014
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.
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