US Patent 9917951 Call routing methods and systems
Patent 9917951 was granted and assigned to USAA on March, 2018 by the United States Patent and Trademark Office.
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Patent abstract
Methods and systems for routing calls based on a minimum expected delay, classification, and priority of the call are provided. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.
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US Patent 09917951 Call routing methods and systems US Patent 9917951 Call routing methods and systems
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Patent Number
0991795100
Patent Number
991795100
Edits on 23 Mar, 2023
Golden AI
Infobox
Is a
Current Assignee
0
Patent Jurisdiction
Patent Number
099179510
Date of Patent
March 13, 2018
0Patent Application Number
152605130
Date Filed
September 9, 2016
0Patent Primary Examiner
Edits on 24 Sep, 2022
Golden AI
Infobox
Is a
Current Assignee
0
Patent Jurisdiction
Patent Number
099179510
Date of Patent
March 13, 2018
0Patent Application Number
152605130
Date Filed
September 9, 2016
0Patent Primary Examiner
Edits on 19 Jan, 2022
Golden AI
Edits made to:
Infobox (+8 properties)
US Patent 09917951 Call routing methods and systems
Infobox
Is a
Current assignee
Patent jurisdiction
Patent number
09917951
Date of patent
March 13, 2018
Patent application number
15260513
Date Filed
September 9, 2016
Patent primary examiner
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