Patent attributes
A service request from a customer is received at a first computer system. The service request concerns an issue with an application that is installed in a second computer system of the customer. The service request includes a set of fields, and corresponding values inputted by the customer. The service request is parsed to identify the application, the operating system (OS) of the second computer system, and a configuration setting. Code modules automatically create and configure the testing environment so that the environment includes the application, the operating system, and configuration specified in the service request. A test case is then executed in the testing environment, and a notification is generated that includes a result of the executed test case.
