Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Richard J. Wolf0
Charles D. Lanier0
Leticia Villegas Butner0
Date of Patent
September 19, 2006
Patent Application Number
09375867
Date Filed
August 17, 1999
Patent Primary Examiner
Patent abstract
An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g., system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.
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