Freshworks

Freshworks Inc. is an American, cloud-based customer engagement company.

The company was founded as Freshdesk in October 2010 by Girish Mathrubootham and Shan Krishnasamy. It rebranded to the Freshworks in 2017. The company headquarters is located in San Bruno, California, with global offices across India, UK, Australia and Germany.

Freshworks has raised funds from Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. This was mainly used to enable research and development of product evolution, new product augmentation, and marketing campaigns.

Freshworks raised its Series A funding of $1 million from Accel Partners in November 2011. In April 2012, Tiger Global and Accel Partners invested $5 million in a Series B round. In November 2013, $7 million was funded by Accel Partners in a Series C round. In June 2014, Freshworks received $31 million in Series D funding from Tiger Global Management along with Accel Partners and Google Capital. In November 2016, Freshworks received $55 million in a Series F round, from Sequoia Capital India along with Accel Partners. In July 2018, Freshworks secured $100 million in a Series G round from Sequoia Capital and Accel Partners, with participation from CapitalG.

On September 22, 2021, Freshworks made a debut on Nasdaq at a valuation of $13 billion at the close of its first trading day. The company raised $1.03 billion, selling 28.5 million shares at $36 per share. The shares started trading at a 21% premium to the IPO price and closed the day 32% higher at $47.55.

Freshworks offers a range of customer support and sales software. These include Freshdesk, Freshservice, and Freshchat.