Mercu

Mercu is a developer of an artificial intelligence-powered assistant for hiring, onboarding, and knowledge sharing with remote employees. The company's platform is built to help employers hire, train, and keep their deskless and remote workers engaged and helps facilitate professionals in building out a network with experts and entrepreneurs.

Mercu was founded in 2021 by Elliott Gibb and Jascha Zittel and is based in Singapore. The company's solution is used by companies in retail, logistics, hospitality, and manufacturing to help onboard employees, communicate with those employees, and increase engagement with customers in Singapore, Australia, and the United States. The founders developed the idea for Mercu while working at another company and experiencing difficulty with communicating and engaging deskless workers.

Mercu's platform helps businesses onboard and train their employees where they spend time, in chat apps like WhatsApp, Messenger, Slack, and Telegram. Mercu helps employers reach micro-training completion rates of above 88 percent within the first thirty minutes and has learner satisfaction scores above 95 percent while reducing operation overhead. Mercu integrates with other leading platforms, such as email, to help reach employees where they work.

Mercu's hiring tools are designed to help employers with interview scheduling, repetitive candidate questions, and interview no-shows, including working where recruitment teams prefer to work. The platform is developed to automate interview scheduling and reduce no-shows by up to 63 percent, according to Mercu. This is done in part by keeping interview candidates engaged through automated reminders and offering rescheduling convenience for potential candidates. The platform also uses artificial intelligence to resolve candidate questions through the hiring journey.

Mercu offers users tools to reach their frontline workers where they spend time—generally on communication applications they are already using—and track who has opened, read, and acknowledged important updates, newsletters, and more.

Mercu tools can be used to connect knowledge bases, including recipes, policies, and SOPs, to an AI knowledge base and to build an AI oracle and chatbot that can answer employee questions based on the established knowledge base.

Mercu's tools for chat-based, continuous learning aim to ensure an employee base is trained, compliant as necessary, and workforce remains productive. The platform allows users to create a micro-learning experience, to keep workers engaged in learning, and to create small learning modules with a combination of text, photos, videos, in-line documents, and questions. Also, compliance training can be scheduled on necessary repeats, with automated reminders to ensure completion in days rather than weeks.

To increase employee engagement, keep staff happy, and reduce churn, Mercu offers chat-based engagement programs, which include surveys and pulse-checks to give employers a chance to take targeted action on the results and retain employees.