Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
August 7, 2018
Patent Application Number
15286657
Date Filed
October 6, 2016
Patent Citations Received
Patent Primary Examiner
Patent abstract
A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.
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