US Patent 10044861 Identification of non-compliant interactions
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Patent abstract
A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.
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Patent Jurisdiction
Patent Number
100448610
Date of Patent
August 7, 2018
0Patent Application Number
152866570
Date Filed
October 6, 2016
0Patent Citations Received
Patent Primary Examiner
Edits on 27 Sep, 2022
Golden AI
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Patent Citations Received
Edits on 26 Sep, 2022
Golden AI
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Is a
Patent Jurisdiction
Patent Number
100448610
Date of Patent
August 7, 2018
0Patent Application Number
152866570
Date Filed
October 6, 2016
0Patent Citations Received
Patent Primary Examiner
Edits on 9 Feb, 2022
Golden AI
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Infobox (+1 properties)
Infobox
Patent citations received
Edits on 21 Jan, 2022
Golden AI
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US Patent 10044861 Identification of non-compliant interactions
Infobox
Is a
Patent jurisdiction
Patent number
10044861
Date of patent
August 7, 2018
Patent application number
15286657
Date Filed
October 6, 2016
Patent primary examiner
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