Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Meredith M. Cracchiolo0
Anna M. Jenkins0
Carrie L. Stevick0
John R. Glenn0
Timothy S. Kellerman0
Date of Patent
August 21, 2018
0Patent Application Number
143229190
Date Filed
July 3, 2014
0Patent Citations Received
Patent Primary Examiner
Patent abstract
Embodiments of the disclosure relate generally to methods and systems for monitoring customer service channels and identifying possible improvements for customer service channels. A computer system may comprise one or more analysis applications operable to receive and analyze information from a plurality of customer service channels. Customer service channels may include retail stores, customer care centers, and websites.
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