US Patent 10055743 System and method of managing customer care
Patent 10055743 was granted and assigned to Sprint on August, 2018 by the United States Patent and Trademark Office.
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Patent abstract
Embodiments of the disclosure relate generally to methods and systems for monitoring customer service channels and identifying possible improvements for customer service channels. A computer system may comprise one or more analysis applications operable to receive and analyze information from a plurality of customer service channels. Customer service channels may include retail stores, customer care centers, and websites.
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Patent Citations Received
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Patent Inventor Names
Anna M. Jenkins0
Carrie L. Stevick0
John R. Glenn0
Meredith M. Cracchiolo0
Timothy S. Kellerman0
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Patent Citations Received
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Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
100557430
Date of Patent
August 21, 2018
0Patent Application Number
143229190
Date Filed
July 3, 2014
0Patent Citations Received
Patent Primary Examiner
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US Patent 10055743 System and method of managing customer care
Infobox
Is a
Patent applicant
Current assignee
Patent jurisdiction
Patent number
10055743
Date of patent
August 21, 2018
Patent application number
14322919
Date Filed
July 3, 2014
Patent primary examiner
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