Patent attributes
A computer-implemented method for integrating sound data into a telecommunication system, said method comprising receiving, at a processor, one or more sound signals from a telecommunication device of a first user during a conversation with the first user, determining, in real time from the sound signals, one or more qualities of the sound signals for recognition of the sound signals, and displaying a visual representation of the sound signals to a second user. Qualities of the sound signal to be determined include, but are not limited to: a) the words that were spoken b) the intent expressed and their context and c) the sentiment of the speaker. Visual representation of the sound signal to the second user include, but are not limited to: a) specific words that were spoken by the first user b) high level intent expressed by the words and the first users context c) information related to or inferred from the spoken words (e.g. suggested actions to take, factors to consider, representation of the first users sentiment, etc.).
