Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Lavika Aggarwal0
Rhic Chowdhury0
Jacob Adair0
Nimish Mangal0
Poornima Bagare Raju0
Nishant Sinha0
Lokesh Vijay Kumar0
Chris Demchalk0
Date of Patent
March 19, 2024
0Patent Application Number
177451300
Date Filed
May 16, 2022
0Patent Citations
...
Patent Primary Examiner
Patent abstract
Disclosed herein are system, method, and computer program product embodiments for categorizing customer complaints on social media using a model trained on customer voice calls or chats with agents. Additionally, users interested in monitoring regulatory compliance issues based on customer complaints can receive notifications regarding complaints that are linked to regulatory topic areas, without the need to manually scan vast numbers of social media postings.
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