Patent attributes
A computer-implemented ATM exception processing method and system are provided for facilitating completion of ATM deposit transactions upon occurrence of an exception. The method comprises implementing one or more computer processors for performing steps including: detecting the occurrence of an exception in response to a transaction involving a deposited check at an ATM monitoring system and transmitting transaction information associated with the exception transaction from the ATM monitoring system to a transaction reconstruction system. The method may additionally include transmitting a transaction record of the transaction to a customer claim system, reconstructing the transaction at the reconstruction transaction system, exchanging information between the customer claim system and the transaction reconstruction system, and completing exception processing based on the exchanged information.
