Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Tomas Gorny0
Date of Patent
September 10, 2019
Patent Application Number
15714228
Date Filed
September 25, 2017
Patent Citations Received
Patent Primary Examiner
Patent abstract
A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.
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