US Patent 10410218 Customer management system
Patent 10410218 was granted and assigned to Nextiva on September, 2019 by the United States Patent and Trademark Office.
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Patent abstract
A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.
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Patent Inventor Names
Tomas Gorny0
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US Patent 10410218 Customer management system
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Is a
Current assignee
Patent jurisdiction
Patent number
10410218
Date of patent
September 10, 2019
Patent application number
15714228
Date Filed
September 25, 2017
Patent primary examiner
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