Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
William Michael Gregg0
Christopher Mason0
Jim Najib Jirjis0
Jonathan Perlin0
Date of Patent
September 10, 2019
0Patent Application Number
161812260
Date Filed
November 5, 2018
0Patent Citations
Patent Citations Received
Patent Primary Examiner
Patent abstract
In some examples, user models are generated to represent experience of users with respect to their roles. Models that represent conditions are also generated. As part of generating a support element for a particular user, a triggering event is detected (e.g., an update to a user record), a condition is identified, a condition model and a user model are compared to identify a condition preparedness score. This score is used to generate the support element, which is shared with a user device of the user.
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