Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
October 8, 2019
Patent Application Number
14263411
Date Filed
April 28, 2014
Patent Citations Received
Patent Primary Examiner
Patent abstract
A method of monitoring customer service interactions includes the acquisition of video data. The video data is analyzed to track a location of a customer and to track a location of an agent. An interaction between the customer and the agent is identified based upon an intersection of the respective tracked locations of the customer and the agent and a dwell time of the customer and agent at the intersection.
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