US Patent 10438157 System and method of customer interaction monitoring
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Patent abstract
A method of monitoring customer service interactions includes the acquisition of video data. The video data is analyzed to track a location of a customer and to track a location of an agent. An interaction between the customer and the agent is identified based upon an intersection of the respective tracked locations of the customer and the agent and a dwell time of the customer and agent at the intersection.
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Patent Number
104381570
Date of Patent
October 8, 2019
0Patent Application Number
142634110
Date Filed
April 28, 2014
0Patent Citations Received
Patent Primary Examiner
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Golden AI
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Golden AI
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Is a
Patent Jurisdiction
Patent Number
104381570
Date of Patent
October 8, 2019
0Patent Application Number
142634110
Date Filed
April 28, 2014
0Patent Citations Received
Patent Primary Examiner
Edits on 9 Feb, 2022
Golden AI
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Infobox (+1 properties)
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Patent citations received
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Golden AI
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US Patent 10438157 System and method of customer interaction monitoring
Infobox
Is a
Patent jurisdiction
Patent number
10438157
Date of patent
October 8, 2019
Patent application number
14263411
Date Filed
April 28, 2014
Patent primary examiner
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