US Patent 10438212 Ensemble machine learning based predicting customer tickets escalation

A system receives data relating to a ticket from a customer of a business organization. The system processes the data using an ensemble machine learning artificial intelligence processor. The ensemble machine learning artificial intelligence processor includes a natural text language processor for analyzing text exchanged between the customer and an agent of the business organization. The ensemble machine artificial intelligence processor also includes a plurality of multivariate machine learning processors for analyzing a handling of the ticket by the business organization. The system generates results from the analysis of the natural language text processor and the analyses of the plurality of multivariate machine learning processors, and provides the results to a meta-learner processor. The meta-learner processor is operable to generate a likelihood percentage of an escalation of the ticket based on prior escalation predictions of the natural language text processor and prior predictions of the multivariate machine learning processors. The system displays the likelihood percentage of an escalation of the ticket on a computer display device.