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US Patent 10511717 Directed customer support

Patent 10511717 was granted and assigned to Wells Fargo on December, 2019 by the United States Patent and Trademark Office.

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Patent Applicant

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Current Assignee

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Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

Ross Leone0

Wayne Barakat0

Benny F. Dorrance0

Charles Cowell0

Christopher P. Clausen0

Eduardo D. Dela Torre0

Jeffrey A. Cornman0

Date of Patent

December 17, 2019

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Patent Application Number

151605350

Date Filed

May 20, 2016

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Patent Citations Received

US Patent 11789595 Integrated smart graphical user interface for customer management systems

US Patent 10979572 Directed customer support

Patent Primary Examiner

Rasha S. Al-Aubaidi

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Patent abstract

Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.

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