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US Patent 10601992 Contact center agent coaching tool

Overview Structured Data Issues Contributors Activity

Is a

Patent attributes

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

Date of Patent

March 24, 2020

Patent Application Number

16386506

Date Filed

April 17, 2019

Patent Citations

US Patent 10313520 Real-time compliance monitoring facility

Patent Citations Received

US Patent 12137186 Customer journey contact linking to determine root cause and loyalty

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US Patent 12026753 Speech recognition for keywords

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US Patent 12120270 Monitoring representatives in a contact center environment

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US Patent 12126584 Contact center messaging

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US Patent 10992807 System and method for searching content using acoustic characteristics

US Patent 11277516 System and method for AB testing based on communication content

US Patent 11671388 Contact center messaging

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US Patent 11677875 Method and apparatus for automated quality management of communication records

0

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Patent Primary Examiner

Phung-Hoang J Nguyen

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