Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Aaron Kammeyer0
Scott D. Dies0
Chad Skinner0
Amit Gupta0
Date of Patent
October 22, 2024
0Patent Application Number
181398670
Date Filed
April 26, 2023
0Patent Citations
...
Patent Primary Examiner
CPC Code
Patent abstract
Techniques described herein relate to message distribution in a contact center. Messages generated by an administrator and/or by a trained model processing data from customer interactions with the contact center are stored in a message queue. A desktop application running on a representative device and hosted by the contact center queries the message queue for messages intended for a representative using the representative device. Messages intended for the representative are automatically displayed on the representative device, e.g., on the desktop.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.