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US Patent 10855844 Learning based metric determination for service sessions

Patent 10855844 was granted and assigned to USAA on December, 2020 by the United States Patent and Trademark Office.

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Patent Citations Received
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
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edited on 29 Mar, 2024
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US Patent 11943391 Method and apparatus for routing communications within a contact center
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edited on 27 Dec, 2023
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US Patent 11856140 Predictive communications system
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Golden AI
edited on 12 Oct, 2023
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Patent Citations Received
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US Patent 11783246 Systems and methods for workforce management system deployment
Edits on 19 Jul, 2023
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edited on 19 Jul, 2023
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US Patent 11677875 Method and apparatus for automated quality management of communication records
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Golden AI
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=1085584400
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Infobox
Is a
Patent
Patent
0
Patent Applicant
USAA
USAA
0
Current Assignee
USAA
USAA
0
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
0
Patent Number
108558440
Date of Patent
December 1, 2020
0
Patent Application Number
161072280
Date Filed
August 21, 2018
0
Official Website
https://pdfpiw.uspto.gov/.piw?Docid=108558440
Patent Citations Received
‌
US Patent 11328205 Generating featureless service provider matches
0
Patent Primary Examiner
‌
Rasha S. Al-Aubaidi
0
Edits on 25 Sep, 2022
"Entity importer update"
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Golden AI
edited on 25 Sep, 2022
Infobox
Is a
Patent
Patent
0
Patent Applicant
USAA
USAA
0
Current Assignee
USAA
USAA
0
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
0
Patent Number
108558440
Date of Patent
December 1, 2020
0
Patent Application Number
161072280
Date Filed
August 21, 2018
0
Official Website
https://pdfpiw.uspto.gov/.piw?Docid=108558440
Patent Citations Received
‌
US Patent 11328205 Generating featureless service provider matches
0
Patent Primary Examiner
‌
Rasha S. Al-Aubaidi
0
Edits on 17 Jun, 2022
"Entity importer update"
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Golden AI
edited on 17 Jun, 2022
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Infobox (+1 properties)
Infobox
Website URL
https://pdfpiw.uspto.gov/.piw?Docid=10855844
Edits on 19 May, 2022
"update inverses"
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Golden AI
edited on 19 May, 2022
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Infobox (+1 properties)
Infobox
Patent citations received
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US Patent 11328205 Generating featureless service provider matches
Edits on 8 Feb, 2022
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Golden AI
created this topic on 8 Feb, 2022
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 US Patent 10855844 Learning based metric determination for service sessions

Infobox
Is a
Patent
Patent
Patent applicant
USAA
USAA
Current assignee
USAA
USAA
Patent jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent number
10855844
Date of patent
December 1, 2020
Patent application number
16107228
Date Filed
August 21, 2018
Patent primary examiner
‌
Rasha S. Al-Aubaidi

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